Return and Refund Policy

Effective Date: July 25, 2026

Last Updated: July 25, 2026

At RessyTone, customer satisfaction is our top priority. Due to the personal hygiene and cosmetic nature of our skincare products, we maintain a strict hygiene policy. Please read our Return and Refund Policy carefully before placing an order.

1. Return and Exchange Eligibility

To ensure safety and quality standards, we only accept returns or exchanges in the following specific scenarios:

  • You received a damaged or defective item.

  • You received a wrong product or missing items in your order.

  • The product arrived damaged during transit.

Non-Returnable Items:

  • Products that have been opened, used, or altered.

  • Products returned without their original packaging, seals, or tags.

  • Change of mind after order dispatch.

2. Reporting an Issue (7-Day Window)

If you receive a damaged, wrong, or incomplete shipment, you must notify us within 7 days of receiving your package.

How to raise a request:

  1. Send an email to contact@ressytone.com with your Order Number.

  2. Attach clear photos and/or an unboxing video showing the issue, damaged outer box, or incorrect product received.

  3. Our support team will review your request within 24–48 hours and provide instructions for return or replacement.

3. Replacements

Once your return request is approved and verified:

  • We will arrange a replacement product to be dispatched to your original shipping address at no extra charge.

  • If a reverse pickup is available for your location, our courier partner will collect the damaged item.

4. Refunds

Refunds are processed only if a replacement product is out of stock or cannot be fulfilled.

  • Online Prepaid Orders: The refund will be processed back to your original payment method (Credit/Debit Card, Net Banking, UPI) within 5 to 7 business days after approval.

  • Cash on Delivery (COD) Orders: For COD orders, you will be asked to provide your bank account details or UPI ID. The refund will be transferred via NEFT/UPI within 5 to 7 business days.

5. Order Cancellations

  • Before Dispatch: You can cancel your order prior to dispatch by contacting us at contact@ressytone.com. A full refund will be issued for prepaid orders.

  • After Dispatch: Orders that have already been shipped or are in transit cannot be canceled mid-delivery.

6. Contact Us

For any questions, return requests, or assistance with your order, please contact our support team:

  • Email: contact@ressytone.com

  • Store Name: RessyTone